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Add live chat or a WhatsApp button

Let customers reach you from any page, with Tawk.to, Crisp, Tidio or WhatsApp.

Live chat

  1. In your site dashboard, click Integrations.
  2. Under Live chat, choose your chat service.
  3. Paste the code it asks for:
    • Tawk.to: in Tawk.to, open Administration, then Chat Widget, and copy the Direct Chat Link.
    • Crisp: in Crisp settings, open the setup instructions for your website and copy the website ID.
    • Tidio: in Tidio, open Settings, then Developer, and copy the public key.
    The Live chat card on the Integrations screen, with Tawk.to chosen and its Direct Chat Link pasted in
  4. Click Publish now.

The chat shows on every page except checkout, so nothing gets in the way while a customer pays.

WhatsApp button

  1. Under WhatsApp button, enter your WhatsApp number with its country code, like +1 555 123 4567.
  2. Optionally, add a first message. It's typed in for the customer when WhatsApp opens.
  3. Choose the button's side. Pick Left if you also use a live chat, so the two buttons don't overlap.
    The WhatsApp button card, with a phone number, a first message and the button set to the right side
  4. Click Publish now.

To remove the button, empty the number and publish.

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Last updated 2026-10-16
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